Frequently Asked Questions

Table of Contents

Custom Wedding Cakes

1. Why is there a minimum order requirement for wedding cakes?

We hate to require a minimum, however the number requests we receive limits our availability. Our current minimum is $850. However, if you need smaller cakes or are on a tighter budget, please check out our Sweet Inspiration Cake Packages. These cakes are the same great cakes but in a package to help us be able to serve most anyone that is looking for incredible cakes. Note: When choosing your cake, the cake is the centerpiece of the reception. There are many ways to get a great cake and stay within budget. Be realistic and research not just for price but QUALITY. You will find that no one in DFW beats our price for the quality!

2. What is your actual price per serving with everything included?

During a consultation, we look at all design and flavor options to provide you with your perfect cake. Price per serving is dependent upon the design, level of detail, and additional elements included as discussed in the consultation.

3. What are the prices and how do you compare?

We are the leading bakery in quality for price. It is our responsibility to you to provide excellent cake, without overselling.  Our current price is $4.95 for bridal servings and $4.50 for groom’s servings.  But, check out our website for special offers and incentives.  We also offer online coupons on Google and Wedding Wire.

4. About how many servings should we plan for?

These charts will be very helpful.  Please keep in mind that this is merely a suggestion.  Use these to guide you.  We can always help with any questions.

Note: How many servings do I need?

Servings depend on several things. The most important factor is obviously the number of guests that will be attending. Perhaps the biggest factor is whether or not you will be serving wine, beer or liquor or signature cocktails. If you are serving any alcoholic beverages, that will automatically decrease the amount of cake needed.

5. Do you deliver and set-up? Is there a charge? And what do you deliver cake in?

Yes we do offer delivery, and set-up is based on the day of your event:
Monday-Thursday Events $50
Friday Events: $75
Saturday Events: $50
Sunday Events: $100
All Sweet Inspirations Packages: $75

Wedding Cake Delivery

Note: Wedding Cake Deliveries are very important; it's not just another charge to add to your expenses. We do not hire other people to deliver. Additionally, the owners and all of the lead assistants and decorators deliver in groups of two. Everyone is familiar with many venues, routes, and related logistics involved in safely getting your cakes to the destination. We are the only cake company in Dallas Fort Worth with a fleet of specially designed, insulated, and refrigerated trucks.

Delivery Schedule

Monday - Thursday	$50
Friday	$75	Friday deliveries are most difficult and problematic because of traffic. It generally takes much more time to deliver because of traffic and most events are in the evening which means delivery is in the middle of rush hour and more complicated. Safety is the number one concern both for the cakes and our employees. We plan ahead and always deliver based on the venues timeline for cake arrival.
Saturday	$50	Saturday deliveries are easier because traffic is generally minimal and weddings are scheduled from 9am-9pm which allows a much more flexible plan for deliveries.
Sunday	$100	Sunday deliveries are flexible as well, however in most instances labor is "time-and-a-half" because we are at the end of the "wedding" week.

We are one of the very few bakeries in DFW with a REFRIGERATED DELIVERY VEHICLE! In fact we have 2. We also have 3 insulated SUV's and a minivan for optimum safety and efficiency! There is not another bakery in DFW with these options and should be a HUGE plus when considering your cake vendor!

6. Do you stay at the reception to cut the cake?

Sorry, we do not.

7. What kind of icing do you use?

We prefer to use our special recipe buttercream-cream cheese icing. It is absolutely the best icing in the business. Our icing is 100% made from scratch and only with the best ingredients including Philadelphia Cream Cheese, Real Butter and Crisco. We never use premade bucket icing.

8. How do we get together to plan?

For Custom Wedding Cakes - After filling out the consultation form, you will be contacted with dates and times for consultations. We mainly do consultations on Sundays, so our times can become very limited.

For the packages, there is not a consultation because all the info is set and ready for a contract.
WE REQUIRE THAT IF YOU ARE BOOKING A CONSULTATION FOR CUSTOM CAKES THAT EACH BRIDE PREPARES FOR THE CONSULTATION.  EACH BRIDE NEEDS TO RESEARCH PICTURES AND BECOME FAMILILAR WITH THIS WEBSITE.  For the consultation to flow smoothly we have to know your likes and dislikes and most of all it is very important to come with a realistic understanding of cake costs.  We are not saying you have to know exactly what you want.  But please have an idea of what you like or would like to include in your cake.  We will guide you and design your cake JUST FOR YOU!  The hardest situation to overcome is when a bride has not prepared or planned for the meeting.  Initially, we only have an hour to plan and being prepared really helps the process and makes it so much fun!  The best part about the consultation is the DELICIOUS CAKES you get to taste!!!

9. Why should I choose The Cake Guys as my cake designer?

In our opinion, we are one of the best designers... as you can tell by the website. We are forthcoming and honest. We do not try to sell you more cake then you will need. And as you will be able to tell in the consultation, our cakes taste amazing! By the way, our web site is designed to provide as much information as possible.....just for our brides! We hope it answers most of your questions.

10. What flavors of cake do you make?

We are proud to NOT offer tons of flavors! We don't offer twenty plus cake flavors because our belief is why do 28 flavors and they taste "okay".....we FOCUS on our signature flavors and icings. We don't do all the mousses and pudding-like fillings. We have found that instead of all this "fru-fru" STUFF, offer your guests great NORMAL cake. We can tell you that it is :White Chocolate Chambord"...this...and "Grand Marnier" that......"Dark Chocolate Mousse and even Bavarian Crème"....etc...but in reality....keep it simple and GREAT TASTING!!! We have all been to a wedding and start to taste the cake and put it in your mouth..and you think......"what is this?"........Remember the cake is for the guests....and each of your guests will definitely enjoy a cake by....... The Cake Guys!

The flavors that are available for our cakes are:

• Classic White
• Classic White with Amaretto Cream filling
• Classic White with Tres Leches
• Classic White with Key Lime Cream Cheese
• Classic White with Strawberry Cream
• Classic White with Raspberry Fruit
• Classic White with Buttercream Cream Cheese Icing
• Chocolate with Chocolate Fudge Ganache
• Chocolate with Chocolate Icing
• German Chocolate
• Red Velvet
• Lemon Cream
• Italian Cream
• Strawberry Cake
• Grandma's Yellow Butter Cake
• Carrot Cake
• Chocolate Fudge with Peanut Butter
• Classic White with Pina Colada Filling

11. How can we avoid having so much cake left?

If you book with us you will have up until 14 days before your wedding to finalize your numbers. This will help with excess cake being ordered. Plus we will be as conservative as possible while planning your cake.

12. How do you determine how much a cake serves?

We use the chart below to guide us when we are determining total servings.  Please use FAQ #4 as a guide as well for your specific situation.

13. Is a contract involved? Of course.

At the custom wedding cake consultation, we will complete a contract. You will be given the contract to take with you and if you choose us, all you have to do is send the contract in with the deposit and your date is reserved.

14. Is a deposit required?

Yes. Usually about 25% of the total cost reserves your date. The only time your date is secured is once your deposit has been submitted. Our cake packages only require a $100 deposit to reserve your date.

15. Can a cake be two or more flavors?

Of course! About 80% of our orders have more than one flavor, plus there is no extra charge for fillings......so why not?

16. How do we determine how much of both cakes to order?

Do guests usually get a slice of both? These days guests usually do NOT get a piece of each unless it is a dessert reception only. If you are serving dinner or heavy finger food, then we always suggest about 1.25 times the amount of guests you are having. Example: 100 x 1.25 = 125 servings. If you are having alcohol or beer that number is even lower. Of course....every situation is different so it just depends on many factors. We will discuss all of your options during the consultation. Check out our serving charts here.

17. Does The Cake Guys do any catering or other food?

No, not at this time.

19. How many designers work on the cakes?

We have 4+ designers and other help who assist us from beginning to end.

19. I want fresh flowers. Is it okay to use fresh flowers on cakes?

Of course and don't let anyone tell you anything different. We will also be glad to put them on your cake for you! Please have them at the reception site and we will snip and put them on the cake to your specifications.

20. What exactly is a "fake" cake? Have you ever used "fake" cakes for a tier in a cake?

Actually we always suggest fakes. Every one of our cakes have at least one fake in them. Fakes can be used as a base or throughout the cake to increase the number of tiers without having to increase the cake servings. It is a very economical way to build a big more formal cake.

21. What are the prices of fake cakes?

Notice in the chart, the fake price is listed and beside it is the cake price if it were real. Fake cakes are such a great deal for making cakes look much nicer. In fact, in terms of wedding budget, the use of fake cakes in combination with real cakes is extremely economical AND there is no comparison to a four or five tier cake compared to a 3 tiered cake. For example, the cost to make a 3 tier into a 4-tier is only about $50.......and the difference between three tiers and four tiers is very very dramatic!

22. Is there a price minimum to place a cake order?

Yes! We limit the number of wedding cakes we do weekly so that we can focus and remain extremely consistent. Our minimum is $850.00.

23. What do you put cakes on? Do you have those cake plateaus?

How much are the cake plateaus? We place all cakes on silver boards and we strongly suggest renting our cake plateaus. The cost of plateaus is only $25 each. The plateaus are an incredible way to display your cake and really economical. There is a deposit for each stand of $100 that is in the form of a post-dated check.

24. What are those bows (that are on the top of cakes and on the sides) made out of and how much do they cost?

Bows on our cakes are made of gumpaste. Gumpaste is an edible sugar dough that is rolled out and molded in various shapes, such as bows and tails. The cost is generally around $55.

25. What do I bring to the consultation? How much does it cost? What happens during a consultation, and how many people can attend the consultation?

The cake consultation is complimentary. We will put together a contract, answer all of your questions and of course you will taste our DELICIOUS cakes. It is imperative that each bride bring pictures and ideas, because the consultation process is only about 1-hour in length. As many as 5 other people can attend (6 including the bride) and please limit the consultation to only adults. If there are more people than 4 that is fine, however we only have room to seat about 4. For more information, visit our Consultation Page

26. Can I change my cake design once we send in the contract/deposit?

Yes, you have up until 14 days before your wedding to make any changes, including design,and amount of servings needed.

27. Why is it difficult to schedule a consultation?

We fill our consultation slots very quickly. In most cases, we offer consultations on Sundays in our Duncanville location. However, we are now offering consultations at our Dallas location. If you want a custom cake (minimum $850), please fill out our consultation form and we will respond within 24 hours with available times for your appointment. We look forward to hearing from you!

28. Do you provide monograms or bride and groom cake toppers?

Sorry we do not. But we do have vendor information on monogram cake toppers. www.weddingcuts.com is a great resource for monogram cake toppers!

29. Do you offer 3-D groom's cakes?

Yes. These cake are very very time consuming and usually very expensive, generally starting at $15 per serving. There are many options to making a great groom's cake thematic! Keep in mind that generally 3-D cakes start at $15 per serving and are available only on custom wedding cake contracts and for special events.

30. Do you suggest saving the top tier (tradtional)?

Yes we do! We actually make your top tier fake (fake on inside, iced perfectly on the outside) and have your top tier pre-boxed for you with freezing directions on how to freeze, store and thaw! If you follow those directions your topper will be in great condition on your first anniversary! But if you don't want to wait a year, we suggest perhaps eating it on your first month anniversary......or perhaps when you return from your honeymoon during a romantic relaxing dinner.....

31. When do you deliver?

We generally deliver 2 hours before your event. Most venues will only allow other vendors in 2 hours prior. However, we schedule delivery based on our delivery itinerary for that day.

32. How many weddings do you do a weekend?

Generally speaking we do 4 - 5 custom wedding cakes each weekend. It depends on our schedule and how large other events are.

33. Do you use Rhinestones in your designs?

YES! We were one of the very first in DFW to incorporate Swarovski Loose Rhinestones and Rhinestone Chain. For safety purposes…loose stones must be put on a fake tier, however the Rhinestone Chain can be put on any tier as a border or accent. We are an authorized Swarovski Dealer.

34. What is your delivery area?

Our general delivery area is on the map. We might be able to deliver outside this area for an additional fee if our schedule permits. Please see map.

35. What do you suggest for OUTDOOR summer weddings?

We do not suggest putting cakes outside during the summer heat. We always suggest using a dummy cake and keeping the good cake inside till the last minute. In July 2009 we did a test with a real cake at a family event. We set a 3-tier cake out in a pavilion area at 7:30pm. Within 38 minutes the cake icing was starting to shift. Within 50 minutes the cakes icing was coming off the sides of the cake. Generally speaking if you choose to have a cake outside…there is a 30 minute window of safety. After that, we can not guarantee the cake will remain in the same condition as delivered.

36. Do you do cupcakes for weddings?

YES! Please view our cupcake contract guide for more information.

37. Do you do birthday cakes and other items?

Yes!

38. Do you do decorated cookies!

Yes!

39. REVOLVING CAKE STAND…We want our cake to turn. Do you have a stand that is revolving?

Yes! We rent those stands for $100 and a $400 deposit (credit card or check).

Sweet Inspiration Packages

1. What are the main differences between coming in for custom cakes and choosing a Sweet Inspiration Cake?

The biggest difference is COST.   Custom cakes can get very pricey.  Our cakes are so delicious we want to be able to provide our cakes to everyone. The only way to do this is offer our convenient packages at great savings. The cakes are the same award winning designs, just priced "to go" and of course the best tasting cakes of any bakery in the DFW area. 

BY SAVING US TIME IT SAVES YOU MONEY!

How much do I really save?

• 

One of the most frequently asked questions is HOW DO WE TASTE CAKES? There are 2 options to taste cakes

A.) You are welcome to join us for a "Sample Saturdays" and taste a sample of our cakes. Please read all the information about our Sample Saturdays.

OR

B.) After submitting your contract and deposit, you can request a complimentary cake sample. If you choose this option, we require all information be submitted, including the deposit, to insure that the wedding party is completely serious about booking our company for their cakes. If we did not require the deposit to be paid, we would be giving out cake all day long 7 days a week. Also, in the DFW wedding market these prices are very very RARE, especially for the quality. For the quality in design and taste, these prices can not be matched. Keep in mind, that the deposit is only $100 for each package and IF FOR SOME REASON YOU DON'T LIKE THE CAKE SAMPLES, THE DEPOSIT IS 100% REFUNDED. We have NEVER had anyone not choose our packages because of taste. We win awards annually for our flavor and designs.

1. Can we choose any package cake?

Yes. You may choose any of the 16 Bridal Cakes and 8 Groom's cakes. The Sweet Insiprations Packages are set cake designs that offer great designs and taste at really great prices.

2. Do we have to get a groom's cake in the package?

No. You can use the servings in on the grooms cake for the brides cake........meaning if you pick a package for 100, you can use 60 or so servings that would have been in the groom's cake and add it to the bridal cake.

3. I don't know my exact guest count yet. If I purchase a package, can I change later?

YES.... the exact contract does not matter, JUST PLEASE SECURE YOUR DATE ASAP! For instance..if you choose a package for 125, but at the 14 day point you need less cake...all you have to do is let us know and we reduce the contract. There is no penalty to change your contract. The main thing is to reserve your date!

4. What does the groom's cake look like?

Each Groom's cake can have something added to make the cake more personal. We suggest Frat Logos, School Logos, Family Crests, Sports, Teams Logos, Monograms or Pictures. All additions to the groom's cake will be finalized after the contract has been returned with the deposit.

5. Do I get to come in for a consultation?

No, Sorry. Everything for the Sweet Inspiratons Cake Packages are done online or briefly at the bakery. The only way to offer cakes at this great value is to reduce the amount of time that each of us put into the process. By eliminating the consultation process, it saves us TIME and you MONEY! Once your contract is submitted if you still need to taste or pick flavors we eill contact you to come by the store and pick up your complimentary cakes to taste and at that time we will finalize the contract. This meeting is limited to 10 minutes or less. PLEASE KEEP IN MIND. IF FOR SOME REASON YOU BOOK A SITDOWN CONSULTATION, THE CAKE PACKAGE PRICES ARE NO LONGER AVAILABLE.

6. Can we add something to the groom's cake ourselves?

Yes. For instance, if you plan to add a Dallas Cowboys Helmet to the top, just tell us and we will make sure we prepare the cake accordingly. Perhaps there are other ideas you plan to use, that is not a problem. As long as you provide the items there is not a problem. We can also add a logo or scan if you would like something personal on the cake.

7. Do you deliver?

Yes. These cakes can be picked up or delivered. If you are picking up don't worry!!! It is very easy to pick up. We chill the cakes to 34 degrees and they are very very transportable. Just make sure you have a SUV, van or large compartment vehicle with AIR CONDITIONING and you will be just fine. We will provide pick up/delivery tips in your contract. But just know....it is very very easy and should not be a problem. If you request delivery, the delivery fee for the package is generally $75. To many, that is worth paying. For us, we hire two additional delivery guys for our packages plus we deliver in a refrigerated van for safety.

8. Do I have a choice of flavors?

Yes. We offer these delicious flavors:

White with Buttercream-Cream Cheese
White with Amaretto Creme
White with Keylime Cream Cheese
White with Tres Leches
White with Raspberry Fruit
White with Strawberry Creme
Chocolate with Chocolate Icing
Chocolate with Fudge Ganache
German Chocolate
Red Velvet
Chocolate with Raspberry Fruit

9. But if there is not consultation, how do we taste cakes?

Very simple. Come to a Sample Saturday, OR once you have submitted your contract online, we will call you, or you can call or email and pick a date to come in and pick up your personal cake samples!

10. We are picking up our cake and traveling all the way to (really far destination). Will they be safe?

Yes, definitely. If you follow the guidelines that we offer in the contract you will be just fine! The cakes are chilled, PLUS, each cake has at least one fake cake and that stablizes the entire stack! It is very very easy! Just drive safe!  For pickups in which the cake will go outside of DFW…We also have RENTAL BOXES that keep the cake SAFE!

11. If I'm picking up my cake, what will the cakes come packaged in?

Wedding cakes cannot be boxed. Each cake needs to sit on a non slick surface that we will provide…And it needs to sit in the back of a vehicle. Our cakes travel very nicely since they are chilled. Remember they come stacked and ready to go!

12. I want to have ribbon on my cake. Can I use my own colors?

Yes of course! Just let us know on the contract and that is not a problem! We can provide it or you can bring it it!

13. What is the deposit?

All deposits for the Sweet Inspirations Cake Packages are ONLY $100 and if you don't like the taste of the cake it is completely refundable with in 3 days of picking up samples.

14. When is the balance due?

14 days before. At that time all changes in contract are due and finalized. Remember you can change your contract up till about 14 days before......that way you can get your RSVP's back and make better number choices!

15. I have a contract that has a cheaper price than is on the website or a coupon from online….Will you honor the less expensive price?

Of course! Just please save the contract, fill it out and send it in with the deposit...and we always honor any printed material from specials, shows and website updates.

16. Can there be different flavors on each tier of the cakes?

Yes, of course!

17. When do we pick it up?

That is completely up to you! We will be in contact to schedule a pick up time once full payment is made.

18. How do I know which package to choose?

Choose the number of guests you are having, then select the bridal cake you like best! Simple!

19. What kind of icing is used?

Do you use fondant? We use our delicious buttercream/cream cheese icing. Cakes in the packages do not include fondant.

20. Where are the contracts located?

Sweet Inspirations Contracts

22. I want a larger cake, can I add a fake tier to make it larger?

YES! Please use the UPGRADE page in the contract to guide you!

23. Where are you located?

WE have 2 shops.  Our main shop is in Duncanville, right along I-20 and our retail center is in Dallas in Oaklawn. 

24. Which areas do you service?

Anywhere in the DFW area! Dallas Area, Park Cities, Fort Worth, Granbury, Azle, Mineral Well,s Mid-Cities Area, Irving, Las Colinas Duncanville, Cedar Hill, DeSoto, Waxahachie Grand Prairie, Arlington, Colleyville, Southlake, Grapevine Carrollton, Lewisville, Denton McKinney, Frisco, Plano, Richardson, Garland, Mesquite, Rockwall, Rowlett and other surrounding cities!

25. How do I contact you?

Please contact us through email if possible, but we are available on the phone at 972-296-2253. Consultations are not available for package orders.

26. How can cakes for 50 guests and cakes for 175 guests be the same?

Very simple, if you compare the contracts, it is just a matter of cake size and the inclusion of fake cakes. We can make any cake feed any number between 50 and 200. We rotate in fake cakes where needed to give us the correct number. All a customer has to do is choose the appropriate guest count and it takes care of itself..... simple as that!!!

27. If I have a topper will The Cake Guys put it on for us?

Yes, we will be glad to! All you have to do is leave it on the cake table and we will put the topper on. This also includes fresh flowers. We would be glad to put them on for you as well. if you are supplying fresh flowers. Please have fresh flowers ready for us and we can put them on!

28. I want one of your cakes, but I want the scrolling to be a different color....is this possible?

Yes! Just let us know the color and it can be changed.

29. I want a special color ribbon on my cake...how do we do this?

Just please provide us with the ribbon and we will gladly use it. We keep basic colors...but it is safer for the bride to match her color and send it in. You can also request us to provide the ribbon. Please refer to the UPGRADE page of the contract...and that will walk you through the process...

30. How big a ribbon do we need?

We use 7/8" or 1 1/2" ribbon on most of our cakes.

31. Do you have references?

YES.  We are the NUMBER 1 reviewed and rated Wedding Cake Company in AMERICA!!!  We have over 300+ reviews and a 5 start rating!!!  You can see all of our recommendations here onWedding Wire.

Triple Treats

1. Is there a deadline for ordering specialty and sheet cakes?

Yes, this is very important. All specialty and sheet cake orders must be in by 6pm on Monday of the week requested. We follow this closely. We focus on our wedding orders and must allocate a majority of our time and resources to these and other requested specialty items. So, if you needed a cake on Friday, we would need the order by that Monday. Please plan ahead.

2. What are your store hours?

Monday through Friday, 10:30am to 6:00pm, Saturday 10:00am to 4:00pm

3. Can we set up a consultation for a birthday cake or special event cake?

Unfortunately, we need you to place orders inside our bakery. Please come in to discuss your celebration cake!

4. We want to order a cake for a birthday event. Can we have a cake tasting?

Sorry, we do not provide tastings for cakes other than for weddings or quinceaneras. However, we do offer sample platters, cupcakes, and cakes by the slice for sale online and in our shop. Remember, our Cupcake Happy Hour is from 3pm to 5pm, Monday through Friday and Saturday, from 2pm to 4pm.

5. What flavors do you have?

• White Chocolate Italian Cream
• Amaretto Chocolate Fudge Strawberry
• Straw Cream Red Velvet
• Carrot Cake
• Raspberry Chocolate & Peanut
• Tres Leches
• German Chocolate
• Key Lime
• Lemon Cream
• *Fillings are $15-$20 extra on sheet cake orders
• *Carrot Cake and Italian Cream not available on large sheet cakes (due to baking)

6. Do you design 3-D Cakes?

Yes, these start at $15 per serving with a minimum of 50 servings ($850). Each serving after is $10. These orders require 30 day preparation notice.

7. Do you deliver?

Yes, we offer a delivery service. Additional charge of $75.

8. Do you offer cupcake trees?

Yes, please view our cupcake tower guide.

9. Do you offer custom designed cupcakes?

Yes, starting at $5.

10. Do you provide rhinestones and feathers?

Yes. Additional charge.

11. Do you offer custom designed cookies?

Yes. Pricing varies.

12. Can we order online?

Yes, please do!