The Cake Guys
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FREQUENTLY ASKED QUESTIONS
2.  One of the most frequently asked questions is HOW DO WE TASTE CAKES? There are 2 options to taste cakes
          A.) You are welcome to register to join us for "Sample Saturdays" and taste and sample our cakes. 

OR

          B.)  IF YOU KNOW WHAT YOU WANT AND YOU DO NOT WANT TO COME TO SAMPLE SATURDAYS OR YOU ARE JUST BUSY AND                     WANT US TO TAKE CARE OF EVERYTHING....  Submit your contract and $100 and you are all set!  You can pick up samples at a time                 when it is convenient!  That's it...all set....all done!!!

3.  Can we choose any package cake? 
Yes. You may choose any of the 16 Bridal Cakes and 8 Groom's cakes. The Sweet Insiprations Packages are set cake designs that offer great designs and taste at really great prices. 

4.  Do we have to get a groom's cake in the package? 
No. You can use the servings in the grooms cake for the brides cake........meaning if you pick a package for 100, we will move all of the groom's cake servings into the bride's cakes!  Simple...anything to make you happy!!!

5.  I don't know my exact guest count yet.  If I purchase a package, can I change the size or cakes later? 
YES.... the exact contract does not matter, JUST PLEASE SECURE YOUR DATE ASAP! For instance..if you choose a package for 125, but at the 14 day point you need less cake...all you have to do is let us know and we reduce the contract. There is no penalty to change your contract. The main thing is to reserve your date!  Please keep in mind, from time to time we have price changes.  Once we change a pricing structure, the
previous rates are no longer available.  So reserve your cakes today!!!

6.  What does the groom's cake look like? 
Each Groom's cake can have something added to make the cake more personal. We suggest Frat Logos, School Logos, Family Crests, Sports, Teams Logos, Monograms or Pictures. All additions to the groom's cake will be finalized after the contract has been returned with the deposit.

7.  Do I get to come in for a private consultation? 
Yes...Most Definitely!!!   Sign up for a Sample Saturday consultation and we will help you with all the details and of course you get to taste our award winning cakes!!!

8.  Can we add something to the groom's cake ourselves? 
Yes. For instance, if you plan to add a Dallas Cowboys Helmet to the top, just tell us and we will make sure we prepare the cake accordingly. Perhaps there are other ideas you plan to use, that is not a problem. As long as you provide the items there is not a problem. We can also add a logo or scan if you would like something personal on the cake.

9. Do you deliver? 
Yes. These cakes can be picked up or delivered. If you are picking up don't worry!!! It is very easy to pick up. We chill the cakes to 34 degrees and they are very very transportable. Just make sure you have a SUV, van or large compartment vehicle with AIR CONDITIONING and you will be just fine. We will provide pick up/delivery tips in your contract. But just know....it is very very easy and should not be a problem. If you request delivery, the delivery fee for the package is generally $75-$100. To many, that is worth paying. For us, we hire two additional delivery guys for our packages plus we deliver in a refrigerated van for safety.  PLEASE TAKE ADVANTAGE OF OUR MONEY SAVING COUPONS!


10. Do I have a choice of flavors? 
Yes. Of course!  We offer these delicious flavors during the cake tasting:
White with Buttercream-Cream Cheese
White with Amaretto Creme
White with Keylime Cream Cheese
White with Tres Leches
White with Raspberry Fruit
White with Strawberry Creme
Chocolate with Chocolate Icing
Chocolate with Fudge Ganache
German Chocolate
Red Velvet
Chocolate with Raspberry Fruit

11. We are picking up our cake and traveling all the way to (really far destination). Will they be safe?
Since you have decided to pick up your cakes instead of having them delivered, Yes, definitely. If you follow the guidelines that we offer in the contract you will be just fine! The cakes are chilled, PLUS, each cake has at least one fake cake and that stablizes the entire stack! It is very very easy! Just drive safe!  For pickups in which the cake will go outside of DFW…We also have RENTAL BOXES that keep the cake SAFE!

12. If I'm picking up my cake, what will the cakes come packaged in? 
Wedding cakes cannot be boxed. Each cake needs to sit on a non slick surface that we will provide…And it needs to sit in the back of a vehicle. Our cakes travel very nicely since they are chilled. Remember they come stacked and ready to go!

13. I want to have ribbon on my cake. Can I use my own colors?
Yes of course! In fact, we prefer you to supply your ribbon so that we get the ribbon color 100% correct!  We will go over all the information during your Sample Saturday session!

14. What is the deposit? 
All deposits for the Sweet Inspirations Cake Packages are ONLY $100!  How affordable is that!!

15. When is the balance due? 
14 days before the wedding. At that time all changes in contract are due and finalized. Remember you can change your contract up till about 14 days before......that way you can get your RSVP's back and make better number choices!

16. Can there be different flavors on each tier of the cakes? 
Yes, of course!  Flavors are not extra charges!

17.  If we choose to pick up our cakes instead of delivery, when do we pick it up?
That is completely up to you! We will be in contact to schedule a pick up time once full payment is made.

18. How do I know which package to choose? 
Decide how many guests you will be having, then choose the appropriate contract.  For instance, if you are having 152 guests, you can either choose the 150 guest package or the 125 guest package.  It just depends on the amount of cake you are comfortable with.

19. What kind of icing is used?  Do you use fondant?  
We use our delicious buttercream/cream cheese icing. Cakes in the packages do not include fondant.

20. Where are the contracts located?   Here CONTRACTS

21. I want a larger cake, can I add a fake tier to make it larger?
YES! Choose the contract you want ( 100 guest package, 125 guest package...etc...), look at page 9 in the contract.  You will find all of the upgrades on page 9.  If you want to add something else just ask!

22. Where are you located? 
WE have 2 beautiful showrooms.  We are located in Duncanville and Dallas.  Sample Saturdays are done only in the Duncanville office, every Saturday.  Custom Cake constulations are done in the Dallas location and on occasion at the Duncanville location.  It may seem far to drive, but we PROMISE it is worth it, and to prove it we will pay $20 towards your gas just for coming to a consultation in Duncanville!  Just mention that you read this in your consultation and YOU GOT IT!!!

23. Which areas do you service?
Anywhere we can take a cake!!!  Dallas Area, Park Cities, Fort Worth, Granbury, Azle, Mineral Well,s Mid-Cities Area, Irving, Las Colinas Duncanville, Cedar Hill, DeSoto, Waxahachie Grand Prairie, Arlington, Colleyville, Southlake, Grapevine Carrollton, Lewisville, Denton McKinney, Frisco, Plano, Richardson, Garland, Mesquite, Rockwall, Rowlett and other surrounding cities!

24.  How do I contact you? 
Please contact us through email if possible, but we are available on the phone at 972-296-2253.  Email is always the quickest ways to contact us info@thecakeguys.com  And you can always TEXT Chad at 214-280-9066  or  Edward 214-284-5104.

25.  How can cakes for 75 guests and cakes for 175 guests be the same? 
Very simple, if you compare the contracts, it is just a matter of cake size and the inclusion of fake cakes. We can make any cake feed any number between 75 and 200. We rotate in fake cakes where needed to give us the correct number. All a customer has to do is choose the appropriate guest count and it takes care of itself..... simple as that!!!   Free Strawberries just for reading all the information.  Thank you!  (Click here!)

26 If I have a topper will The Cake Guys put it on for us? 
Yes, we will be glad to! All you have to do is leave it on the cake table and we will put the topper on. This also includes fresh flowers. We would be glad to put them on for you as well. if you are supplying fresh flowers. Please have fresh flowers ready for us and we can put them on!

27.  I want one of your cakes, but I want the scrolling to be a different color....is this possible? 
Yes! Just let us know the color and it can be changed.  We can modify any cake with any color!  Let us make it AMAZING for you!

28.  I want a special color ribbon on my cake...how do we do this?
Just please provide us with the ribbon and we will gladly use it. We keep basic colors...but it is safer for the bride to match her color and send it in. You can also request us to provide the ribbon. Please refer to the UPGRADE page of the contract...and that will walk you through the process...

29.  How big a ribbon do we need?
We use 7/8" or 1 1/2" ribbon on most of our cakes.

30.  Do you have references? 
YES.  We are the #1 reviewed and rated Wedding Cake Company in AMERICA!!!  We have over 750 reviews and a 5 start rating!!!  You can see all of our recommendations here on Wedding Wire.     Also check us out on The KNOT and our latest awards!

31.  Thank you for taking the time to read all of this information.  Informed customers save us time and in the end save everyone money!  Your research has paid off!  Enjoy an extra 25 chocolate covered strawberries for free (Here)! 

32.  How does the "CASH OPTION" offer work and why do you offer it?  
For years we have paid thousands in credit card fees, surcharges, penalties for "points"...etc.  For example...Most people do not realize this, but when a customer uses a "Miles" Visa or a Rewards Visa Card, the merchant (Us, THE CAKE GUYS)  have to pay for those rewards. Credit cards are are a great convenience for customers, however CASH has made America what it is today!  The American Dollar is as strong as ever at THE CAKE GUYS!   Use our COUPONS to make those $$$ go further!

33.  Do you make any cakes other than wedding cakes? I am sorry no we do not.  We started with wedding cakes years ago and have returned to only doing wedding cakes.  We no longer offer any retail sales other than cakes.

34.  Do you make cupcakes for special orders?  I am sorry no we do not.

35.  Do you do large events, showers and party cakes if they are over the $750 minimum?  In most cases we do not, but you can always ask.  If we are slow or have time, we might consider doing a special event cake.  Email us at info@thecakeguys.com.  Please include the date needed, budget (over $750), and design style of interest.  Please provide sample pictures if possible.  









Custom Wedding Cakes & Groom's CakesSweet Inspiration PackagesRequest a Wedding Cake ConsultationRequest Sample Saturday

FREQUENTLY ASKED QUESTIONS
*Same Day Discount - Receive a discount for coming to a consulation prepared to sign a contract and leave a deposit.  Must sign on INITIAL CONSULTATION.

***Pay in CASH Discount - "SAY NO TO PLASTIC and YES TO PAPER!"  Receive approximately 10% 
off for paying in CASH!  The DOLLAR....stronger than ever here!

1. What are the main differences between coming in for custom cakes and choosing a Sweet Inspiration Cake? 
The biggest difference is COST.   Custom cakes can get very pricey.  Our cakes are so delicious we want to be able to provide our cakes to everyone. The only way to do this is offer our convenient packages at great savings. The cakes are the same award winning designs, just priced "to go" and of course the best tasting cakes of any bakery in the DFW area.  

BY SAVING US TIME....... IT SAVES YOU MONEY!

                                              How much do I really save?  Be SMART....read everything below!
The chart below outlines how cost effective our Sweet Inspirations Packages really can be.  Please take a moment to notice that there are 3 ways to save.   1.  Come to a consulation and sign that day!  
                        2.  Pay in full the day of the consulation.  
                        3.  Pay all payments and deposit in CASH!  
By taking advantage of these 3 savings opportunities it can save up to about 20% off the cost of your wedding cakes!  

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NOW YOU CAN HAVE DESIGNER WEDDING CAKES ......

CAKES THAT TASTE AAAAHHMAZING!!

AND NOW... AT A GREAT PRICE!!!